At Luxe Fashion Colthing, we are committed to ensuring that you are completely satisfied with your purchase. However, we understand that sometimes things don’t go as planned, and we’re here to help you with our easy-to-understand Return & Refund process. Please read the following policy to help guide you through the process.

1. Return Eligibility
We accept returns on most items within 7 days from the date of delivery. To be eligible for a return, your item must meet the following conditions:

• The product must be unused, in its original condition, and in the original packaging.
• The product should be free from damage, stains, or any signs of wear.
• The item must be returned with all accessories, tags, and original documentation.

2. Non-Refundable Items
Certain products are exempt from our return policy due to hygiene reasons or customizations. These items include, but are not limited to:

• Lingerie and sleepwear
• Personalized or custom-made items
• Final sale or clearance items (clearly marked during checkout)

Please check the product description for any return restrictions before purchasing.

3. How to Initiate a Return
If you wish to return an item, please contact our customer service team within 7 days of receiving your order. Our team will provide detailed instructions on how to return your item, including:

• A return authorization number (RMA)
• Return shipping label (if applicable)

Please note that you are responsible for the return shipping costs unless the item was damaged, defective, or we made an error in fulfilling your order.

4. Refund Process
Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund. If the return is approved, your refund will be issued to the original payment method. Refunds will be processed within 14 business days.

Please note the following:

• Shipping Fees: Shipping charges are non-refundable.
• Restocking Fees: In some cases, a restocking fee of 5% may apply.
• If you received a discount or special promotion on your purchase, the refund will be processed based on the original amount paid, excluding any promotional discount.

5. Exchanges
We are happy to assist you if you wish to exchange your purchase for a different size, color, or alternative product. Exchanges can be processed if the new item is available in stock. To request an exchange, please contact us within 2 days of receiving your order.

If your exchange involves a price difference, you will either be refunded or charged the difference depending on the value of the new item.

6. Damaged or Defective Items
If you received an item that is damaged, defective, or not what you ordered, please contact us immediately within 2 days of receiving your order. We will resolve the issue promptly by:

• Offering you a full refund
• Replacing the item at no extra cost
• Providing a prepaid return label for damaged/defective products

7. How to Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to our customer support team at +447720875691 / info@luxefashionclothing.com. We aim to respond to all inquiries within 2 working days.